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Cancellation Policy

Smooth & Tan Policies

Smooth & Tan strives to provide quality services in a timely manner. In order to do this we have implemented the following policies.

Cancellation Policy

We reserve your appointments especially for you; therefore we request that you call us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we need at least 24 hours’ notice for cancellations and drastic appointment changes.

Less than 24 hours’ notice will result in a charge of 50% of the service cost (with a maximum of $100). This also applies to drastic appointment changes on the service you are booked in for – so, if you are booked in for a long service (over 1hr duration) and you change your mind and don’t want it done any more, you must let us know 24 hours prior to your appointment time.

For Dermox appointments only we require a non-refundable $50 deposit. Less than 24 hours’ notice will result in losing the deposit.

Reminder Service

We offer an SMS reminder service which is sent to you 3 days prior to your appointment. On receipt of this text, we ask that you confirm ‘Y’ for Yes or cancel with ‘N’ for No and then ring for a new appointment. Smooth & Tan reserves the right to cancel any unconfirmed appointments. ‘No shows’ will be required to pay deposits for all future appointments.

Appointment Times

You must arrive on time to ensure you receive the full service you have booked in for. If you are running late, please let us know – we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking.

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